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  • Shop Talk: The ins and outs of Berkeley businesses

    BELLHOPS Moving just got a little easier. In May, Bellhops set up operations in Berkeley. Using a business model akin to Uber or Lyft, the company hires local college students, or “bellhops,” to provide customers with moving help. The company started three years ago in Auburn, Alabama, and rapidly expanded to 145 cities across the country. Currently, around 80 UC Berkeley students are available for customers within 15 miles of campus, according to co-founder Matt Paterson. Operations are decentralized, and the company doesn’t own any trucks or garages, but its employees can rent moving vans if the customer requests it. As Patterson puts it, Bellhops is perfect for those who don’t need a professional service and instead could just use some helping hands. And the company recognizes that letting strangers handle your possessions can be nerve-racking, which is why it sends customers pictures and profiles of bellhops before they arrive. Trust and exceptional customer service are central to the company’s mission, said Patterson.  (more…)